Spiro Morogiannis | BG Training Manager and BGU Instructor What Separates Transactional Suppliers From True Partners What kind of company would you rather do business with? In fixed operations, strong partnerships via third-party dealer support have proven to be valuable. The industry is constantly evolving, with such factors as changes
Michael Belluomo | BG Product Technical Service Manager The recent Persian Gulf shipping disruption in the Strait of Hormuz has created a worldwide shortage of refined fuels. Because of this, the United States Environmental Protection Agency (U.S. EPA) is increasing the amount of ethyl-alcohol (i.e., ethanol) allowed in gasoline from
By Andy Baldassarre | Director of Marketing and Training At NADA 2026, I had dozens of conversations with fixed operations directors, service managers, and dealer principals. Different rooftops, brands, and markets. The concerns were surprisingly consistent. “We need to grow customer-pay.”“Our warranty work is softening.”“We’re not seeing the maintenance penetration
Spiro Morogiannis | BG Training Manager and BGU Instructor Is your shop struggling to make a profit? Compounding items contribute to a nonprofitable shop. Knowing what works (and what doesn’t) in daily processes makes a difference in turning your business around. These action items create awareness and opportunity to boost
Andy Baldassarre | BG Director of Marketing and Training Every day, hundreds of cars roll into dealership service drives like they’re pulling up to a fast-food window. Oil change? Check. Tire rotation? Check. Need fries with that? But here’s the problem: While your customers are lining up for the items
Andy Baldassarre | BG Director of Marketing and Training In the world of fixed operations, few services sit in the sweet spot between value to the customer and profitability for the shop like transmission and driveline maintenance. Yet despite their long-term importance, these services remain two of the most undercommunicated
Spiro Morogiannis | BG Training Manager and BGU Instructor In the automotive industry, strong partnerships and outside shop support have proven to be important, time and again. The industry has a constantly changing climate with factors such as technician and customer service training, market trends, parts/supplies availability, and more. With
Research Summary: Ford Mustang 2.3L EcoBoost Engines The BG Proving Ground team studied the engine performance and efficiency of two downsized turbocharged (2.3L EcoBoost) engines from 2015 Ford Mustangs with 75K and 80K miles, respectively. Both engines were salvaged, and both had received only factory maintenance. The team ran baseline
Be Ready With BG Winter is just around the corner, and the upcoming holiday season is prime time for road trips. This annual travel cycle provides an ideal opportunity to market cold-weather services (battery, brake, cooling, fuel system, etc.) that deliver increased profitability to dealerships and shop owners and confidence
Andy Baldassarre | BG Director of Marketing and Training Imagine your service department as a leaky faucet. At first, it may not seem like a big deal—just a few drops here and there. But over time, those drops add up to gallons of wasted water. Now, imagine that the water
