By Nick Peyton, BG Training Program Manager and BGU Instructor Over the last few years, repair orders have grown significantly. Vehicles are more complex, parts cost more, and labor rates continue to rise. Yet many shop owners tell me the same thing: “It’s getting harder to present these larger estimates.”

Why Sell Climate Services in Quick Lubes By Nick Peyton, BG Training Program Manager and BGU Instructor When it comes to services that customers actually notice, climate services are hard to beat. As much as we’d like to believe every customer immediately feels the difference after a fuel system service

Andy Baldassarre | BG Director of Marketing and Training Beyond Year 3: A Retention Strategy Every dealership tracks warranty penetration. Few track what happens afterward. One of the most revealing conversations I’ve had this year with a fixed operations director began with a simple statement: “We dominate warranty for the

Nick Peyton | BG Training Manager and BGU Instructor   More Than Products: What to Expect From a Great Vendor The last thing a shop owner or a supplier wants is a vendor who operates like a phantom. You’ve seen it before: They sneak in, restock shelves, and slip out

Spiro Morogiannis | BG Training Manager and BGU Instructor Maximizing Profitability With Preventive Maintenance Let’s deep-dive into vehicle cooling system services: why this service should be performed, how performing the service becomes easy with updated equipment, how your customers benefit from extended vehicle longevity, and how it positively impacts the

Nick Peyton | BG Training Program Manager and BGU Instructor Make Training a Normal Part of the Job In many automotive maintenance shops, training exists—but it is not part of the daily routine. It is treated like something extra. Something only the most motivated employee pursues. Something optional. That mindset

Nick Peyton | BG Training Program Manager and BGU Instructor In quick lube service, the hardest part of the job usually isn’t finding the problem; it’s helping a customer understand it. That’s where sales tools come in. A sales tool is anything that helps turn an inspection finding during an

Spiro Morogiannis | BG Training Manager and BGU Instructor What Separates Transactional Suppliers From True Partners What kind of company would you rather do business with? In fixed operations, strong partnerships via third-party dealer support have proven to be valuable. The industry is constantly evolving, with such factors as changes

By Andy Baldassarre | Director of Marketing and Training At NADA 2026, I had dozens of conversations with fixed operations directors, service managers, and dealer principals. Different rooftops, brands, and markets. The concerns were surprisingly consistent. “We need to grow customer-pay.”“Our warranty work is softening.”“We’re not seeing the maintenance penetration