Meetings With Momentum By Spiro Morigiannis, BG Training Manager and BGU Instructor Here’s a question for quick lube owner/operators and managers: Are you holding team meetings with your employees? If so, are they meetings of substance that reinforce accountability and praise progress? Communication, growth, and a strong team dynamic are

SERVICE DEPARTMENT BY ANDY BALDASSARRE Why Most Service Lane Technology Is Solving the Wrong Problem For several years, dealership service departments have invested heavily in technology: online scheduling platforms, digital vehicle inspections, text messaging tools, mobile payment systems, and contactless check-in. These tools improve efficiency, modernize the customer experience, and

By Andy Berlin, Product Technical Service Representative I speak with a lot of folks about continuously variable transmission (CVT) technology and their unique lubricant demands. However, there is a rapidly growing type of CVT that can be found in many hybrid vehicles called electronic continuously variable transmission (eCVT). These types

By Nick Peyton, BG Training Program Manager and BGU Instructor Over the last few years, repair orders have grown significantly. Vehicles are more complex, parts cost more, and labor rates continue to rise. Yet many shop owners tell me the same thing: “It’s getting harder to present these larger estimates.”

Why Sell Climate Services in Quick Lubes By Nick Peyton, BG Training Program Manager and BGU Instructor When it comes to services that customers actually notice, climate services are hard to beat. As much as we’d like to believe every customer immediately feels the difference after a fuel system service

Andy Baldassarre | BG Director of Marketing and Training Beyond Year 3: A Retention Strategy Every dealership tracks warranty penetration. Few track what happens afterward. One of the most revealing conversations I’ve had this year with a fixed operations director began with a simple statement: “We dominate warranty for the

Nick Peyton | BG Training Manager and BGU Instructor   More Than Products: What to Expect From a Great Vendor The last thing a shop owner or a supplier wants is a vendor who operates like a phantom. You’ve seen it before: They sneak in, restock shelves, and slip out

Spiro Morogiannis | BG Training Manager and BGU Instructor Maximizing Profitability With Preventive Maintenance Let’s deep-dive into vehicle cooling system services: why this service should be performed, how performing the service becomes easy with updated equipment, how your customers benefit from extended vehicle longevity, and how it positively impacts the

Nick Peyton | BG Training Program Manager and BGU Instructor Make Training a Normal Part of the Job In many automotive maintenance shops, training exists—but it is not part of the daily routine. It is treated like something extra. Something only the most motivated employee pursues. Something optional. That mindset

Nick Peyton | BG Training Program Manager and BGU Instructor In quick lube service, the hardest part of the job usually isn’t finding the problem; it’s helping a customer understand it. That’s where sales tools come in. A sales tool is anything that helps turn an inspection finding during an