Nick Peyton | BG Training Manager and BGU Instructor More Than Products: What to Expect From a Great Vendor The last thing a shop owner or a supplier wants is a vendor who operates like a phantom. You’ve seen it before: They sneak in, restock shelves, and slip out
Spiro Morogiannis | BG Training Manager and BGU Instructor Maximizing Profitability With Preventive Maintenance Let’s deep-dive into vehicle cooling system services: why this service should be performed, how performing the service becomes easy with updated equipment, how your customers benefit from extended vehicle longevity, and how it positively impacts the
Nick Peyton | BG Training Program Manager and BGU Instructor Make Training a Normal Part of the Job In many automotive maintenance shops, training exists—but it is not part of the daily routine. It is treated like something extra. Something only the most motivated employee pursues. Something optional. That mindset
Nick Peyton | BG Training Program Manager and BGU Instructor In quick lube service, the hardest part of the job usually isn’t finding the problem; it’s helping a customer understand it. That’s where sales tools come in. A sales tool is anything that helps turn an inspection finding during an
Spiro Morogiannis | BG Training Manager and BGU Instructor What Separates Transactional Suppliers From True Partners What kind of company would you rather do business with? In fixed operations, strong partnerships via third-party dealer support have proven to be valuable. The industry is constantly evolving, with such factors as changes
Michael Belluomo | BG Product Technical Service Manager The recent Persian Gulf shipping disruption in the Strait of Hormuz has created a worldwide shortage of refined fuels. Because of this, the United States Environmental Protection Agency (U.S. EPA) is increasing the amount of ethyl-alcohol (i.e., ethanol) allowed in gasoline from
By Andy Baldassarre | Director of Marketing and Training At NADA 2026, I had dozens of conversations with fixed operations directors, service managers, and dealer principals. Different rooftops, brands, and markets. The concerns were surprisingly consistent. “We need to grow customer-pay.”“Our warranty work is softening.”“We’re not seeing the maintenance penetration
Spiro Morogiannis | BG Training Manager and BGU Instructor Is your shop struggling to make a profit? Compounding items contribute to a nonprofitable shop. Knowing what works (and what doesn’t) in daily processes makes a difference in turning your business around. These action items create awareness and opportunity to boost
Andy Baldassarre | BG Director of Marketing and Training Every day, hundreds of cars roll into dealership service drives like they’re pulling up to a fast-food window. Oil change? Check. Tire rotation? Check. Need fries with that? But here’s the problem: While your customers are lining up for the items
Andy Baldassarre | BG Director of Marketing and Training In the world of fixed operations, few services sit in the sweet spot between value to the customer and profitability for the shop like transmission and driveline maintenance. Yet despite their long-term importance, these services remain two of the most undercommunicated
