WICHITA, Kan. – BG Products, Inc., is proud to announce another FREE Service Drive Training Webinar on August 16, 2023, at 10:00 a.m. CST. This new sales-enhancing webinar is for service advisors and service managers who want to sell more services and work more efficiently. Our seasoned sales trainer will explain how to implement a process that is proven to deliver customer retention and profitability to your service drive.
Automotive expert Mike “Mikey B” Bauer –BG Field Trainer and Lead BGU Instructor with 44 years in the automotive industry – is back and will share knowledge and experience on the latest best practices for service drive operations.
"We are excited to provide valuable insights to attendees with this Service Drive Training Webinar. With the automotive industry constantly evolving, it’s more important than ever to stay ahead of the game and provide exceptional service to customers.”
This webinar will have four modules:
1. Opportunities to drive service
2. Customer reception
3. Inspection and recommendation
4. Active delivery
Attendees will learn:
- An effective meet and greet
- A proper walkaround and write-up
- How to set customer expectations
- The R.I.M. Process
- A status update strategy
- A customer-focused active delivery
The Service Drive Training Webinar will help improve service drive operations and provide a better customer experience in the dealership. This event is a must-attend for dealership service managers, service advisors, fixed operations directors, and anyone looking to improve their service drive performance.
Join Mike Bauer on this journey of learning an effective service-driven process that focuses on customer retention and shop profitability.