Send a video of your customer’s vehicle while it’s in the shop! Then, follow up with the customer about further maintenance needed.
Show your customer the proof!
With the TruVideo app, a technician can record issues reported during a multi-point inspection and send the video to the customer via text and email. The customer views the video, sees the issues, and understands what needs to be serviced.
Using video improves the customer experience and builds trust and transparency. With video and text, service departments can speak directly to the customer in the most comprehensive and efficient way possible.
- Create custom, narrated videos of multi-point inspection results
- Send videos directly to customers via text or email
- Track when the video is viewed by the customer
- Customers can approve repairs through text
- Better flow of information from technician to service advisor to customer
- Receive quicker responses from customers
- Dramatically improve customer satisfaction and trust
- Create rapport and loyalty
This app is available for automotive professionals only. Ask your BG Distributor about TruVideo.