A maintenance advisor for service departments.
BG SmartVMA® is a Virtual Maintenance Advisor for automotive service departments.
SmartVMA® integrates with existing Dealer Management Software (DMS) technology and empowers service advisors to recommend necessary vehicle maintenance services based on make, mileage, history and inspection.
This powerful and revolutionary user interface can be used on workstations and mobile devices anywhere in the service department and includes the following features:
- Customer greeting and write up at the vehicle
- Customer file information updated at the vehicle
- Comprehensive service history view
- Lifetime BG Protection Plan® management
- Consumer education videos
- Electronic signature capture on repair order
- Follow-up and reminder system
- Appointment booking
- Vehicle make-specific multi-point inspections
- Electronic menu presentation based on VIN
Shops that employ BG SmartVMA® can expect the following benefits:
- Greater customer retention through unique follow-up features
- Customer loyalty through education on the benefits of proper maintenance
- Standardized processes with the measurement tools in place to ensure continuous improvement
Electronic Service Department
SmartADVISOR®is an all-inclusive shop management program that measures every single action taken or needing to be taken in a service department. SmartADVISOR® allows for complete service process management across all departments including dealer management software (DMS) integration. SmartADVISOR®can wirelessly help service advisors write repair orders, create appointments, send reminders and even perform electronic vehicle inspections! SmartADVISOR®encompasses all the BG SmartVMA®modules into one comprehensive shop management solution.
Repair Order creator
SmartTABLET®helps Service Advisors navigate through the Repair Order creation process by giving them easy access to SmartMENU™and more customer information from the DMS. SmartTABLET®can wirelessly help service advisors write repair orders, create appointments and send reminders!
Customer-friendly menu presentation
SmartMENU™integrates with dealer management software (DMS) to offer OEM-tailored menus for nearly every make and model. Its simple interface makes it a consumer-friendly vehicle maintenance schedule. With customer history and mileage intervals at their fingertips, Service Advisors will be equipped to sell more maintenance directly on the drive!
Mobile inspection form
SmartTECH®helps technicians avoid walking back and forth to deliver paper forms. SmartTECH® is a live inspection form where multiple users can make changes instantaneously! It helps service advisors harness the untapped service revenue from inspections. It comes with a reporting suite that helps control and measure the service department inspection process.
Mobile productivity monitor
Now you have all of your critical service process reports with you wherever you go. SmartOPS® is a free app available from the Apple App Store that allows managers the ultimate tool for monitoring performance. [bgsmartintelapp]