April 30, 2019

Job Purpose

Review submitted claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with management on claims requiring goodwill approval or potential litigation.

Duties & Responsibilities

  • Enter claims information into database systems
  • Prepare claims forms or related documents and review them for completeness
  • Enter information into claims portal or upload documents
  • Transmit claims for payment or further investigation
  • Contact insured or other involved persons to obtain missing information
  • Review Protection Plan language to determine program coverage
  • Review repair orders, estimates/photos to determine the extent of liability.
  • Review information gathered by investigation, and report findings and recommendations.
  • Refer questionable claims to claims specialist or courtesy claim manager to discuss plan for further investigation or settlement.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
  • Report overpayments, underpayments, and other irregularities.
  • Communicate with company personnel to obtain information necessary for processing claims.
  • Perform other duties as assigned.


  • Education – H.S. Diploma required.  Associates or Bachelor Degree preferred.
  • Experience –2-4 years of customer experience.
    • Familiar with auto estimates, mechanical labor times, mechanical components and systems preferred.
    • Some automotive knowledge preferred.

BG Products, Inc. is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.