August 26, 2019
By Mary Augustine, BG Customer Retention ManagerRead time: 2.5 minutes

How many miles has it been since your last oil change? Easy, just check the sticker.

But what about that transmission service, how do you know? And, is it important to stick to these intervals?

In most automotive maintenance, there is some leeway on mileage intervals. But when you are covered by the Lifetime BG Protection Plan®, adhering to the intervals are part of maintaining that coverage. Thankfully, there is a 500 mile (800 km) grace period that allows you that leeway. 

Getting back in at the right time

Staying covered with the Plan is easy if you don’t exceed the service interval. All you have to do is come in for your next BG service within the appropriate mileage interval:

Engine10,000 miles
Fuel System15,000 miles
Transmission30,000 miles
Cooling System30,000 miles
Power Steering30,000 miles
Drive Line30,000 miles
Brake30,000 miles

Let’s take a look at a couple of different scenarios:

Claim scenario #1

Stephanie brought her 2016 Toyota Camry in for a BG Cooling System Service at 32,000 miles. She returned to the dealership several times within a two year period for oil changes. At about 60,000 miles, her Service Advisor recommended she get another BG Cooling System Service to maintain coverage. At her next oil change, she mentioned that she noticed her vehicle was leaking fluid. The Service Advisor discovered that she had a leak in her radiator.

The Service Advisor reported the cooling system claim to Courtesy Claims. He provided them with a copy of the BG Cooling System Service at 32,000 miles and the written repair estimate at 61,222 miles. The claim was approved!

Claim scenario #2

Stephanie brought her 2016 Toyota Camry in for a BG Cooling System Service at 32,000 miles. Stephanie returned to the dealership several times within a two year period for oil changes. At her 65,000-mile maintenance appointment, she mentioned that she noticed her vehicle was leaking fluid. The Service Advisor discovered she had a leak in her radiator.

The Service Advisor reported the cooling system claim to Courtesy Claims. He provided them with a copy of the BG Cooling System Service at 32,000 miles and the written repair estimate at 65,000 miles. The claim was denied because the vehicle exceeded the service interval of 30,000 miles and the grace period of 500 miles. 

Stephanie was left with a large repair bill. She was extremely unhappy. Although she came in for several oil changes within a two year period, she hadn’t maintained her cooling system coverage by having another BG Cooling System Service prior to 62,000 miles. 

Claim scenario #2 could have easily been avoided if Stephanie had stayed within her service interval! Don’t become a Claim scenario #2 Stephanie! 

You can easily keep coverage by sticking to the mileage requirements of the Lifetime BG Protection Plan®.

If you have any additional questions, please feel free to contact me!

Mary Augustine
BG Customer Retention Manager

Mary has 25 years’ experience in the customer service industry. She manages all customer retention programs such as the Lifetime BG Protection Plan®BG On The Road® roadside assistance, and BG Pre-owned Vehicle Protection.